Refund Policy
1. Eligibility for Refunds
Damaged or Defective Items: If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving the product. We offer refunds or replacements for eligible items.
Incorrect Items: If you received an item that does not match your order, please contact us within 7 days of receipt. We will arrange for a return and reship the correct item.
Non-refundable Items: Customized or personalized items are typically non-refundable, unless they arrive damaged or defective.
2. Conditions for Refunds
Items must be unused and in their original packaging.
Please retain your receipt or proof of purchase to expedite the refund process.
3. Refund Process
Step 1: Contact us via email with your order number and a photo of the item (if damaged or defective).
Step 2: Our team will review your request within 3 business days and provide a return address.
Step 3: Upon receiving and inspecting the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
4. Return Shipping
For returns due to product issues (e.g., defects or incorrect items), we will cover the return shipping costs.
For other return reasons, customers are responsible for the return shipping costs.
5. Exceptions